Customer Care Manager - State Farm Agent Team Member
Missouri City
Customer Care Manager - State Farm Agent Team Member
Part Time • Missouri City
Diego Cervantes is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist -Customer Service Representative .
Our ideal candidate is highly organized, bilingual, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
Our ideal candidate is highly organized, bilingual, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
Location Address: 4899 Highway 6 Ste 115F Missouri City, TX 77459
Seeking a Customer Care Manager-Receptionist to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
- Manage customer inquiries and support daily service activities.
- Coordinate team communication to maintain efficient workflows.
- Assist with account updates, billing inquiries, and policy reviews.
- Track service metrics and report progress to the agent.
- Support community engagement and customer outreach initiatives.
Qualifications
- Excellent communication and organizational skills. Bilingual Spanish.
- Strong attention to detail with the ability to manage multiple priorities.
- Prior experience in customer service, office management, or administrative support preferred.
- Must be able to obtain applicable state insurance licenses.
Compensation: $12.00 - $14.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Missouri City, TX and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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